Logistics

1500 sqm of logistics for the fashion industry. We handle the entire supply chain: from sourcing to distribution to retail stores, from shipments to online returns, with particular attention to product preservation. Ample suitable spaces for storing garments flat and hung, with shelves and hanging rails, to maintain product quality intact.

Customer Care

Our customer support team is available 7 days a week and guarantees multilingual assistance across all sales platforms. Support is provided through various contact systems such as phone, chat, social media, email, and Whatsapp. All staff are adequately trained to provide the necessary assistance on every marketplace where we operate, understanding the specific pre- and post-sales processes of each.

Shipments

Shipping operations have been structured to reduce order processing times. Within the warehouse, we have optimally divided the loading flows according to hourly fulfillment priorities and garment location. This speeds up picking, packaging, and packing activities depending on the type of goods.

Returns

Thanks to our IT technology, we monitor inventory in real time and in detail. We manage all product returns and withdrawals, and after inspecting them, we proceed with refunds or exchanges. Furthermore, in addition to our headquarters in Guidonia, we have a network of logistics partners throughout Europe that enables us to handle last-mile distribution while meeting marketplace requirements.