We are not looking for a mere sales assistant

Are you looking for a job?

Don't immediately click "SEND YOUR CV" because, perhaps, you won't want to after reading everything.

We are looking for a sales assistant responsible for our customers' satisfaction.

This, in fact, is not the usual recruitment ad you might read if you are part of that large group of people who are currently looking for a job.

A job that should be their dream job, a job that should match their personal skills, or simply a job for which they have spent years and years of university career. A job that excites them, with which they can grow.

But if you are looking for any job, a job that makes you feel unsatisfied and demotivated in the morning, because it's not what you aspired to, not what you were looking for, I invite you not to send your application.

Let us introduce ourselves: we are Goccia, a company that works with fashion. We have two physical stores and an e-commerce platform for clothing and accessories, for men and women.

Supporting the e-commerce is an 800 sqm logistics area and a 250 sqm office area. Logistics plays a fundamental role and is the backbone of the entire company.

The product we purchase directly from the national and international brands we collaborate with will never end up in the simple warehouse of the retail store, but, precisely, in a dedicated logistics facility whose purpose is to digitize the product.

Digitizing means uploading an item to our software, which is developed internally by our IT team, and entering numerous multi-language attributes and characteristics for each individual item.

Subsequently, the product leaves the loading phase to enter the photo studio. Here we have our models/models for whom our photographers take highly professional photos. In the photo studio, image materials and content are produced that you can view on our social media, on the totems in the windows of our retail store, or on the printed marketing materials we produce.

Every garment follows a meticulous and detailed process.

A real assembly line, at the end of which, the item will take two different paths: it will be sent to physical stores or stored within our logistics and destined for online sales which are carried out both on our Goccia.Shop e-commerce platform and, especially, on the numerous international marketplaces of which we are partners.

Among the most prestigious partnerships is certainly the one with Zalando, of which we are unique in Italy and among the very few companies in Europe to have signed an agreement of which we are immensely proud. Or that of being considered a PRIME logistics partner by Amazon.

Did you know that when you buy an item on Amazon Prime, it's probably ours and is shipped directly from our logistics and not, as everyone thinks, from Amazon's warehouses?

As I said, being passionate about fashion is a very important pre-selection requirement for us.

You would never send your CV to a company looking for an electrician if you have trouble screwing in a light bulb.

Do you love shopping? Looking at shop windows? Is your wardrobe full of clothes that speak about you and not of things bought randomly just to fulfill the primary instinct of "covering up"?

If the answer is YES, you can continue reading, otherwise, I tell you, right away, that I am wasting your time.

Now, if this were a normal ad for job seekers, I should immediately set the first barrier and write: "experienced sales assistant wanted."

But instead, I stop because, in this company, experience is not the factor that tips the scale, but pay attention, what I ask of you is much more.

I ask you to take everything you think a sales assistant does and discard everything you believe and imagine.

I ask you for determination and a desire to learn.

I ask you to have a ready and active mind, because we are in perpetual motion, we are a company that experiments, a company that leaves the old way for the new and is not afraid to do so. Sometimes it's a success, while, other times, we roll up our sleeves to correct the wrong choices made and thus learn from our mistakes.

On the other hand, we are a young company – not young in terms of establishment, absolutely not. In fact, we are a historic company with forty years of experience.

We are a young company in the minds that "manage" it and in the people who work for us.

This company is run by people who put their heart, mind, and hands into it, and that's what we look for. That's what we put in, and that's what we want to find in those who work for us.

If you think you'll find an employer who dictates directives from their desk, you're far from the truth. In this company, the entrepreneur certainly directs and supervises, but know that they will be the first person you see working with their mind and hands.

I've already told you that your industry experience doesn't matter to me, but I've set a much more important condition, or rather, two: your passion for the world we work in, fashion, and the desire to learn.

Now I'll add the third one right away.

Of course, not third in order of importance, but on the podium in first place with the other two:

We define ourselves as a customer-centric company.

A relationship of trust must be established with every customer who crosses the threshold of our store or calls our customer care for assisted online sales.

This person is not just a number that the counter at the entrance is, in fact, tallying. Queen Elizabeth is entering.

Every person who enters is Queen Elizabeth to us.

The same respect you would show Her Majesty must be adopted with all people who cross the store's threshold.

A greeting and a welcoming smile are the foundation; we take these characteristics for granted. They are not required, but only necessary to click on that "SUBMIT YOUR CV." If you don't have them, don't bother; let's avoid wasting each other's time.

Every customer must be welcomed and satisfied as if that person were a loved one to you. Assistance is our priority.

If you finish reading, I will show you how we will provide you with the tools to do all this, to welcome the customer in a way that makes them feel special. But if you don't have an outgoing nature at your core, if you find it difficult to start a friendly and natural conversation, adapt to the different types of customers you might encounter, and solve problems with a smile, then, simply, this is not the workplace where you would feel comfortable.

We have reached the fourth crucial point.

This is a job in a shopping center, and you too will have found yourself walking around these places on the weekend. Perhaps you have even complained about the queue you found at the checkout of the supermarket or the store you were entering to buy something to wear or a gift for a loved one. And, many times, you will have done it on Saturday and Sunday, not because you love chaos or jostling with people, but simply because, your week being busy, these are the only days you can carve out a few hours for yourself.

Statistically, people shop on weekends and flock to stores on Saturdays and Sundays.

These are the busiest days, and therefore, the busiest work days: if you want free weekends, I'll tell you now that this is not the job for you.

We are looking for people who can achieve given goals, who can make decisions in a game that is always played with maximum effort.

We are demotivating you, yes, we are doing it because we want to be honest. We want you to be absolutely certain when you press that button that electronically sends your CV. And this is because, just as your time is precious, so is ours, and neither of us intends to waste it.

What will you find in our company?

Our goal is to take what everyone does and... do it differently. Not better; but truly differently. Our goal is to look for what others don't do and... simply do it!

From this uniqueness of ours, several projects have emerged:

1. GOCCIA ACADEMY

Excellence must be sought, nurtured, and cultivated. Now you'll say, what's new about that! Many companies create structured retail training programs.

These are, in fact, at the core of their strategy to seek increasingly higher performance, especially in sales, from their salespeople.

No, no miraculous training on hypnotic sales techniques. We talked about the trust that must be established between the salesperson and the customer.

We will never try to sell something more than what the customer needs, but, nevertheless, a salesperson, to do their job well, must never sell something less that, instead, could be useful to improve the customer's situation.

Our internal training academy, included in your working hours (yes, you heard that right, you are paid to increase your knowledge), emphasizes not only the "technical" knowledge of products but also providing the customer with a shopping experience they cannot find anywhere else.

Every week you will attend lessons that will allow you to study:

• Colors. By learning the characteristics of colors, such as temperature, saturation, brightness, or intensity, we will be able to explain to the customer the tricks to create harmonious looks. We will thus be able to dare with combinations, at least as far as the customer is willing to go. You will learn that, often, the renunciation of color in an outfit stems from the fear of leaving home with "messy" combinations, composed of colors that, instead of harmonizing with each other, clash. And the fear of not knowing if what I wore is chromatically correct always leads us to monotonous combinations.
• We will analyze how to use clothes and colors to make our body look more balanced and harmonious.
• We will use the most well-known optical illusions and bring them into the world of clothing.
• We will adopt style strategies and camouflage techniques to get closer to the proportions we desire.
• We will use all those tricks that will allow us to dress and no longer cover ourselves, precisely in an attempt to hide that part of the body that makes us most uncomfortable.

Your training on body shapes will allow the customer to have a unique, valuable shopping experience. You will know how to recommend the garment that best suits their natural physical characteristics.

Knowing your body shape means opening the closet and picking the right outfit even with a blindfold on.

Knowing your body shape means not buying a garment hoping that it will miraculously fit us just because it's in fashion or because the current influencer wears it.

Goccia does much more than dress its customers; it educates them on shopping thanks to its salespeople. It educates them to make decisions about the outfits that will best enhance their body shape.

Your mission will be to offer the consumer an excellent experience, demonstrating competence in identifying individual needs and presenting a solution to the problem they demonstrate they have.

You will grow day by day.

All of this will allow you to increase your cultural baggage, and each day will be richer in learned information than the previous one. We grow together, inclusively welcoming all young people who knock on the door and who will be accompanied by seniors, step by step.

2. GOCCIA PRIME

Through this service, which we can offer to customers in our hinterland, we ourselves, and not just any courier, deliver the package that the customer purchased on our Goccia.shop website.

And we do it within the day.

We want every package to receive the utmost assistance and attention, and we can only achieve this if we ourselves handle every step of the online order.

3. GOCCIART

From this desire to be different, another project that we are truly proud of was born: GOCCIART.

A personalized garment is a unique garment, just as unique as the person who wears it. Our customer artist will best express the customer's taste and personal style with a completely hand-painted denim garment.

But this project could not stop at denim, so we extended it to two of the iconic garments of all generations: the t-shirt and sneakers!

What you wear is a way to express yourself, and we want to create the shoe of your dreams with your imagination. Our customizations will speak for you in an unmistakable way.

4. MARKETING

Behind every idea are people who have put themselves on the line and never stopped learning.

Every marketing initiative is meticulously planned and not the result of how someone wakes up in the morning.

A team of young "nerds," as I jokingly call them, daily creates ideas by studying a vast amount of statistical data and developing marketing proposals that will then be used both offline and online.

These are projects that require a team that enthusiastically accepts and embraces every challenge.

The objectives shared with all staff are our way of existing and feeling unique.

Teamwork drives every new activity.

And our desire to experiment and act, breaking the classic molds in which every clothing company operates, is the result of a proposal that we are trying to make increasingly innovative and unique. And if you don't know how to work in a team, this company is not for you.

In addition to a solid and structured company, you will find a family that knows how to listen to you and consider your feedback, both positive and negative.

Everyone brings their skills to a stimulating and constantly evolving environment.

You will find a friendly and informal environment where you will never be just a number. Regardless of your role, you will be a cornerstone, an essential element. Because the growth of this company is the result of the extraordinary work carried out by all the people who have chosen us.

What we want is not to choose, but to have people who consciously want to work with us. We want to be chosen by you. If that is what you desire.

GOCCIA is looking for people who can grow, think, dream, and create.

It is a young and highly technological company.

Our staff is qualified and highly specialized, and as you have seen, we will give you all the tools to achieve all company objectives and to possess, through our training academy, all the requirements we ask of you.

4 people brought Goccia to life in 1982.
70 people are part of this family today.
Dedication to work is what characterizes us.
We are always ready to improve and never stop.
Now you can click on "send your CV."
Start your journey with us!